Accident Repair

Had an accident? We're here to help.

Whether it's a minor bump, a dent or more serious accident damage, our teams at FJ Chalke are here to help you understand what to do next. From assessing the damage to helping you navigate the repair process, we'll give you straightforward advice and keep you informed along the way.

I have an Accident & Repair enquiry

Accident repairs, made easier

At FJ Chalke, we understand that dealing with vehicle damage can be stressful. Our experienced team will talk you through the options and help you take the next steps.

Accident damage and collision repairs
Scratches, dents and damaged bodywork
Repair assessments and estimates
Guidance on insurance repair arrangements
Courtesy car options, subject to availability and eligibility

Our aim is simple: to make the repair process as straightforward as possible and get you safely back on the road.

Been involved in an accident? Here's what to do.

If you've just had an accident, take a moment to make sure everyone is safe. Here's a simple guide to help you work out what to do next.

Make sure everyone is safe
Stop somewhere safe, if possible, switch on your hazard lights and check for injuries. Don't put yourself at risk.
Exchange details
Exchange the required details with the other driver, including names, addresses and vehicle registration numbers. If you can, also record insurance details and witness contact information. Keep the conversation factual and don't speculate about who's at fault.
Take photographs if it's safe
Photograph the damage to all vehicles, their positions, and the surrounding scene. Make a note of the date, time, and location. Never put yourself or anyone else in danger to take pictures.
Contact your insurer
Tell your insurance company about the accident, even if you aren't planning to make a claim. Follow their advice on the claims process and check what your policy covers.
Speak to FJ Chalke
You can contact our Wincanton or Mere team for advice about your vehicle damage and repair options. We'll help you understand the next steps and discuss how we may be able to assist.

You have a choice when it comes to repairs

Your insurance company may recommend one of its approved repairers, but you can ask to have your vehicle repaired by FJ Chalke.

We can talk you through your options, explain how the repair process works and help you understand what you need to do next. Your insurance policy may affect the arrangements, so it's worth checking the details with your insurer.

Not sure where to start? Speak to our team. We're happy to offer guidance before you make a decision.

We'll help towards your insurance excess

We know an accident can bring unexpected costs. At FJ Chalke, we can contribute up to £150 towards your insurance excess, subject to eligibility and the applicable terms.

Speak to our Wincanton or Mere team to find out more and see how we can help with your repair.

I have an Accident & Repair enquiry

Frequently Asked Questions

First, make sure everyone involved is safe and, if necessary, contact the emergency services. Exchange details with any other parties involved and take photographs of the vehicles and accident scene where it is safe to do so.

You should then contact your insurance provider to report the incident. You can also contact FJ Chalke for advice and support with arranging your vehicle repairs.

Yes. As well as accident damage, our bodyshop teams can assess and repair a wide range of minor cosmetic damage, including scratches, dents and other bodywork damage.

Contact our team to discuss the damage to your vehicle and arrange an assessment.

Yes. You have the right to choose where your vehicle is repaired following an accident. Your insurance company may recommend one of its approved repairers, but you are not required to use them.

FJ Chalke can help guide you through the repair process and restore your vehicle using approved repair methods and materials.

Where available, we can provide a courtesy car to help keep you mobile while your vehicle is being repaired. Availability and eligibility can depend on the type of repair, your insurance arrangements and the availability of courtesy vehicles, so please speak to our team when booking your repair.

Yes. We will assess the damage to your vehicle and discuss the repair work required before work begins. If your repair is being carried out through an insurance claim, we can also work with the relevant insurer and follow the appropriate approval process.

FJ Chalke provides accident repair and bodywork services from our sites in Wincanton and Mere, supporting customers across Somerset, Wiltshire and the surrounding areas.

Yes. FJ Chalke can contribute up to £150 towards your insurance excess, subject to the circumstances of the repair. Please speak to our Wincanton or Mere accident repair team for full details and eligibility.