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Customer Update: 05/01/21

The latest Government announcement (05.01.21) has confirmed that our Servicing/MOT/Repair and Workshop departments are classed as a critical business and can remain open throughout the latest national lockdown. Individuals can continue to buy goods or services that are needed, but this should be within your local area wherever possible. Any pre booked Servicing & MOT appointments will go ahead as per your booking and if for any reason your appointment is cancelled, we will contact you to advise.

Important: £6.50 Sanitisation Charge - We must make you aware that there will be a deep cleaning charge for all cars until further notice.

It is important that we make you aware of a sanitisation charge which will be in place until further notice. In order to protect everyone involved we have to ensure the vehicle is safe before we begin the required work and you collect your vehicle. All vehicle touch point areas have to be cleansed with sanitised wipes and spray, once the work is complete the vehicle has to then undergo a full anti-viral sanitisation process, ready for collection.

This is a charge we would rather not have to impose, unfortunately the current situation leaves us with no alternative. As a Group we have made the decision to subsidise the cost of the treatment to £6.50 including VAT. We pride ourselves on the service we offer to our customers, backed by our 90 years heritage we would hope that our customers understand and appreciate that the decisions we make are in support of their loyalty.

The treatment has been available as an option in our service centres for the last ten years priced at the MRRP of £29.50. The £6.50 charge does not cover our business costs which by advice of the Government we have had to implement per vehicle, but we appreciate that we are all in a very difficult no- fault situation and we are doing the best we can to help, serve and protect our customers to the very best of our ability.

We appreciate your understanding and thank you for your business.

Customer Update - Working Together

Some of our processes may be slower than usual, calls may take longer to answer, however please bear with us as we continue to support and assist fellow staff members who are working from home. We apologise for any inconvenience; we are experiencing a high volume of calls and visits, but we are doing our very best to provide our usual standard of customer satisfaction.

Our service and workshop teams look forward to seeing you – please remember to wear your face mask or covering

The safety of our colleagues and customers are our key priority, we have changed the way we work, things look different, processes have changed but we can guarantee the same smiling faces to greet and serve you. All we ask of you when visiting our service and workshop department is to act safely and responsibly, please wear a face mask or face covering.

Working with our staff and customers to remain safe

We can confirm that we comply with the Government guidelines and managing the health and safety and wellbeing of our staff and customers.

Staff and customers are socially distanced wherever possible, two metres apart. Where this isn’t possible, we have taken measures to minimise risk, including additional hygiene procedures, pvc screens and protective equipment.

Staff have the use of PPE with new processes in place for handwashing, sanitising and cleaning.

We have worked responsibly with staff who are considered to be at a heightened risk from Covid-19 and other members of staff to work from home.

We have carried out a Coronavirus-specific risk assessment in the workplace.

We have reduced staffing levels providing adequate space for our staff to adapt and work with the new social distancing measures. Please be aware, we anticipate our procedures taking longer than normal due to the new measures in place.

A key part of our new process means working together with our customers and trying to create the best experience we can, given the circumstances. Due to the measures in place it is vital that you arrive for your appointment on time as unfortunately we no longer have the appointment flexibility we have been used to. For example, if your appointment is at 08:30, please be prompt - this will ensure a smooth process for us to manage appointments and avoid delays.

Book a Service & MOT

To request a service and/or MOT appointment, please click here.

We may not be able to accommodate your preferred date, however our Service Advisors will contact you to arrange the next best time for you.

Managing your health and safety

Our measures comply with Government guidance and are there to protect you and our employees.

If you are showing any symptoms of Coronavirus please contact our Service Advisors to cancel your appointment.
Face masks and coverings must be worn, please make sure the mask covers your nose, mouth and chin. Please keep your mask on even if there are no other people around.
Customers will only be admitted to the dealership by appointment - please ensure you book. The number of customers at the Servicing/MOT desk will be managed at any given time.
We are working under the 2-metre social distancing guidelines at all times.
We are using floor markings and signs to assist you, there will be a one-way system at entrances and exit points.
Hand sanitiser will be provided.
We will be disinfecting vehicles before and after carrying out your service or repairs, however please note, it may not be possible to always complete a service wash due to the new social distancing measures. The upholstery, air-conditioning system and ventilation ducts will undergo an antiviral process which will also deodorise and sanitise. All surfaces will be wiped down including the steering wheel, dashboard, gear lever, steering column lever, inner and outer door handles, seat belt buckles/stalk, rear view mirror, fuel cap, turn off heater controls, in addition to this we will be using disposable seat and steering wheel covers.
Upon completion of work, your car will be parked in the car park with sanitised security seals, giving you complete reassurance.
We would not encourage you to wait for your car whilst the work is completed, our waiting areas are limited, however please speak to an Advisor if you have no alternative.
Apologies, we will not be accepting cash payments, credit or debit card payments only.

Important Due to new COVID-19 measures, our appointment times must be fixed. For example, if your appointment is at 08:30, please be prompt - this ensures a smooth process, allowing us to manage appointments and avoid any delays. As you can appreciate, processes are taking longer due to social distancing and we no longer have the flexibility for late arrivals.

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