Customer Update: 14/07/21

Staying safe and helping to prevent the spread

As COVID-19 restrictions are lifted, it is important that we all use personal judgement to manage our own risk and protect others. The following guidelines are in place to support our staff and customers.

We strongly encourage the use of face coverings and masks.

Staff will be wearing a mask or face covering in all customer facing situations.

We will continue to protect our staff with twice weekly rapid testing. Regular testing means a safer workplace but also helps to protect our customers too.

We will continue to encourage hand washing, surface cleaning and disinfecting, high hygiene levels are maintained throughout the dealerships.

The use of screens or barriers will remain where appropriate.

Hand Sanitiser is readily available.

Important: £6.50 Sanitisation Charge - We must make you aware that there will be a deep cleaning charge for all cars until further notice.

It is important that we make you aware of a sanitisation charge which will be in place until further notice. In order to protect everyone involved we have to ensure the vehicle is safe before we begin the required work and you collect your vehicle. All vehicle touch point areas have to be cleansed with sanitised wipes and spray, once the work is complete the vehicle has to then undergo a full anti-viral sanitisation process, ready for collection.

This is a charge we would rather not have to impose, unfortunately the current situation leaves us with no alternative. As a Group we have made the decision to subsidise the cost of the treatment to £6.50 including VAT. We pride ourselves on the service we offer to our customers, backed by our 90 years heritage we would hope that our customers understand and appreciate that the decisions we make are in support of their loyalty.

The treatment has been available as an option in our service centres for the last ten years priced at the MRRP of £29.50. The £6.50 charge does not cover our business costs which by advice of the Government we have had to implement per vehicle, but we appreciate that we are all in a very difficult no- fault situation and we are doing the best we can to help, serve and protect our customers to the very best of our ability.

We appreciate your understanding and thank you for your business.

Book a Service & MOT

To request a service and/or MOT appointment, please click here.

We may not be able to accommodate your preferred date, however our Service Advisors will contact you to arrange the next best time for you.

Managing your health and safety

While cases are high and rising, we ask our customers to continue to act carefully and remain cautious.

If you are showing any symptoms of Coronavirus please contact our Service Advisors to cancel your appointment.
We strongly encourage the use of face coverings and masks.
Hand sanitiser is readily available.
We will continue to disinfect vehicles before and after carrying out your service or repairs. The upholstery, air-conditioning system and ventilation ducts will undergo an antiviral process which will also deodorise and sanitise. All surfaces are wiped down including the steering wheel, dashboard, gear lever, steering column lever, inner and outer door handles, seat belt buckles/stalk, rear view mirror, fuel cap, turn off heater controls, in addition to this we will be using disposable seat and steering wheel covers.
Upon completion of work, your car will be parked in the car park with sanitised security seals, giving you complete reassurance.
Our waiting areas have reopened and refreshments are available.
Credit or debit card payments are the preferred payment option.

Our Business has over 90 years’ experience of taking care of our valued customers, we hope the safety guidelines we continue to maintain will give you peace of mind when choosing to service your vehicle with the FJ Chalke family.

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