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Customer Service Update: 18/05/20

Our Service, Workshops & Parts Departments are now open - by appointment only

Following the Government announcement on Sunday 10th May, we have been working to prepare for the first phase of our reopening process. Firstly, we would like to thank everyone for their patience, loyalty and understanding whilst our departments have remained closed during these exceptional times. Secondly, the safety of our colleagues and customers are our key priority so we have had to change the way we work, things will look different, processes will have changed but what we can guarantee is the same smiling faces to greet and serve you.

Our departments will open based on a fixed appointment-only process, this is to allow us to control the number of customers and maintain social distancing, keeping our colleagues and customers safe. We will also have reduced staffing levels, this will provide adequate space for our staff to adapt and work with the new social distancing measures. Please be aware, we anticipate our procedures taking longer than normal due to the new measures in place.

A key part of our reopening process is working together with our customers, and trying to create the best experience we can, given the circumstances. Due to the measures in place it is vital that you arrive for your appointment on time as unfortunately we no longer have the appointment flexibility we have been used to. For example, if your appointment is at 08:30, please be prompt - this will ensure a smooth process for us to manage appointments and avoid delays.

We appreciate that many of you will have submitted enquiries and requested appointments via the website and other methods, our Service Advisors will have already been in touch to discuss these further with you.

If you haven’t heard from us, don’t worry, our team will be in touch in due course to discuss your service and MOT needs.

Book a Service & MOT

To request a service and/or MOT appointment, please click here.

We may not be able to accommodate your preferred date, however our Service Advisors will contact you to arrange the next best time for you.

Here’s how we plan to welcome you back

All we ask of you is to take a moment to familiarise yourself with our COVID-19 measures.

When you visit, if possible, protect yourself with a face mask, wear disposable gloves if you have them, wash your hands or use antibacterial gel regularly.

If you are showing any symptoms of Coronavirus please contact our Service Advisors to cancel your appointment.
Customers will only be admitted to the dealership by appointment - please ensure you book. To avoid queuing and to ensure social distance, we are operating a one in and one out policy.
We are working under the 2-metre social distancing guidelines at all times.
We are using floor markings and signs to assist you, there will be a one-way system at entrances and exit points.
Hand sanitiser will be provided.
We will be disinfecting vehicles before and after carrying out your service or repairs, however please note, it may not be possible to always complete a service wash due to the new social distancing measures. The upholstery, air-conditioning system and ventilation ducts will undergo an antiviral process which will also deodorise and sanitise. All surfaces will be wiped down including the steering wheel, dashboard, gear lever, steering column lever, inner and outer door handles, seat belt buckles/stalk, rear view mirror, fuel cap, turn off heater controls, in addition to this we will be using disposable seat and steering wheel covers.
Upon completion of work, your car will be parked in the car park with sanitised security seals, giving you complete reassurance.
Waiting areas will be closed. Please check the weather forecast before you visit.
We will be only accepting credit or debit cards - note no cash payments accepted.

Important Due to new COVID-19 measures, our appointment times must be fixed. For example, if your appointment is at 08:30, please be prompt - this ensures a smooth process, allowing us to manage appointments and avoid any delays. As you can appreciate, processes are taking longer due to social distancing and we no longer have the flexibility for late arrivals.

CUSTOMER MOT TEST UPDATE

If your vehicle is due an MOT test on or after the 30th March, your vehicle will automatically be given a 6 month MOT exemption. This will extend your current MOT expiry date by 6 months, at which point our team will be in contact to rearrange your appointment with us.

What you need to do

You do not need to do anything to extend your vehicle’s MOT expiry date if it’s on or after 30 March 2020. However, you must keep your vehicle safe to drive. Your vehicle will be automatically given a 6-month MOT exemption. This will extend your current MOT expiry date by 6 months.

Example

Your vehicle’s MOT was due to expire on 3 April 2020. This will automatically be extended to 3 October 2020. You will need to book your appointment with one of our dealerships for your MOT by this date.

You can check your MOT history to see when you have been issued an exemption. It will not be updated straight away, so keep checking back if your new due date MOT is not yet showing.

If your vehicle’s first MOT is due

Your vehicle will be automatically given a 6-month MOT exemption from the date its first MOT was due.

If your first MOT was due before 30 March 2020 and your vehicle did not pass

Your vehicle will not get an extension to its MOT due date. Your vehicle will need to pass an MOT before you can drive it again.

Vehicle Tax

If your vehicle tax is due, you can tax your vehicle as soon as your MOT due date has been updated.

For more information regarding the above please visit: https://www.gov.uk/guidance/coronavirus-covid-19-mots-for-cars-vans-and-motorcycles-due-from-30-march-2020

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