Customer Update: 12/04/21

Our Servicing/MOT/Repair and Workshop departments remain open as usual.

Following Government advice, we are doing everything we can to ensure the safety of our staff and customers. When you visit, please follow social distancing rules and safety advice, and wear a face mask or face covering.

We are protecting our staff with regular rapid testing. Regular testing means a safer workplace but also helps to protect our customers too.

We have increased the frequency of hand washing, surface cleaning and disinfecting, high hygiene levels are maintained throughout the dealerships.

Staff will be wearing a mask or face covering at all times, around colleagues and customers.

The use of screens or barriers are used to enhance social distancing.

Hand Sanitiser is readily available throughout.

Staff are adopting a back-to-back or side-to-side working (rather than face-to-face) whenever possible.

Important: £6.50 Sanitisation Charge - We must make you aware that there will be a deep cleaning charge for all cars until further notice.

It is important that we make you aware of a sanitisation charge which will be in place until further notice. In order to protect everyone involved we have to ensure the vehicle is safe before we begin the required work and you collect your vehicle. All vehicle touch point areas have to be cleansed with sanitised wipes and spray, once the work is complete the vehicle has to then undergo a full anti-viral sanitisation process, ready for collection.

This is a charge we would rather not have to impose, unfortunately the current situation leaves us with no alternative. As a Group we have made the decision to subsidise the cost of the treatment to £6.50 including VAT. We pride ourselves on the service we offer to our customers, backed by our 90 years heritage we would hope that our customers understand and appreciate that the decisions we make are in support of their loyalty.

The treatment has been available as an option in our service centres for the last ten years priced at the MRRP of £29.50. The £6.50 charge does not cover our business costs which by advice of the Government we have had to implement per vehicle, but we appreciate that we are all in a very difficult no- fault situation and we are doing the best we can to help, serve and protect our customers to the very best of our ability.

We appreciate your understanding and thank you for your business.

We have reduced staffing levels providing adequate space for our staff to adapt and work with the new social distancing measures. Please be aware, we anticipate our procedures taking longer than normal due to the new measures in place.

A key part of our new process means working together with our customers and trying to create the best experience we can, given the circumstances. Due to the measures in place it is vital that you arrive for your appointment on time as unfortunately we no longer have the appointment flexibility we have been used to. For example, if your appointment is at 08:30, please be prompt - this will ensure a smooth process for us to manage appointments and avoid delays.

Book a Service & MOT

To request a service and/or MOT appointment, please click here.

We may not be able to accommodate your preferred date, however our Service Advisors will contact you to arrange the next best time for you.

Managing your health and safety

Our measures comply with Government guidance and are there to protect you and our employees.

If you are showing any symptoms of Coronavirus please contact our Service Advisors to cancel your appointment.
Face masks and coverings must be worn, please make sure the mask covers your nose, mouth and chin. Please keep your mask on even if there are no other people around.
Customers will only be admitted to the dealership by appointment - please ensure you book. The number of customers at the Servicing/MOT desk will be managed at any given time.
We are working under the 2-metre social distancing guidelines at all times.
We are using floor markings and signs to assist you, there will be a one-way system at entrances and exit points.
Hand sanitiser will be provided.
We will be disinfecting vehicles before and after carrying out your service or repairs, however please note, it may not be possible to always complete a service wash due to the new social distancing measures. The upholstery, air-conditioning system and ventilation ducts will undergo an antiviral process which will also deodorise and sanitise. All surfaces will be wiped down including the steering wheel, dashboard, gear lever, steering column lever, inner and outer door handles, seat belt buckles/stalk, rear view mirror, fuel cap, turn off heater controls, in addition to this we will be using disposable seat and steering wheel covers.
Upon completion of work, your car will be parked in the car park with sanitised security seals, giving you complete reassurance.
We would not encourage you to wait for your car whilst the work is completed, our waiting areas are limited, however please speak to an Advisor if you have no alternative.
Apologies, we will not be accepting cash payments, credit or debit card payments only.

Important Due to new COVID-19 measures, our appointment times must be fixed. For example, if your appointment is at 08:30, please be prompt - this ensures a smooth process, allowing us to manage appointments and avoid any delays. As you can appreciate, processes are taking longer due to social distancing and we no longer have the flexibility for late arrivals.

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