Customer Update: 02/12/20

Our showrooms are now open

We can confirm we comply with the Government guidelines on managing the health and safety and wellbeing of our staff and customers, please remember face masks and coverings must be worn. Our website is open 24/7 where you can request a virtual appointment and personalised video, choose to reserve a new or used vehicle and organise your click & collect!

Our website is open 24/7 for you to browse in the comfort of your own home.

With hundreds of used cars and vans to choose from, all makes and models, you can search the reduced section and make a saving, take advantage of an ex demo, or search for a new car, truck or van and we will guarantee we have it in stock for you to collect.

Look for the green ‘Reserve Now’ button on the vehicle of your choice, simply click and follow the process in a few easy steps. If you would prefer to call our team and reserve, you can do this too.

We can send you personalised videos, organise virtual appointments and talk you through the processes available throughout your search.

We have a Specialist team available who can be contacted over the telephone or online. We will be in touch to confirm your reservation, or should you have any questions, queries or just need clarification we are here to help you.

Test drives will be unaccompanied after all necessary checks have taken place.
Once your appointment is confirmed we will send you an email confirming the time/date and the new COVID-19 measures which will be taking place. Please take time to read this.
Prior to your test drive appointment a photograph of your driving licence and details of your National Insurance Number will be required.
In order to social distance a maximum of 2 people ( adults ) per test drive allowed.
In order to prepare the vehicle for your safety, all touch points inc the keys will be sanitised before and after the test drive.

Protect yourself and others - Please wear a face mask or face covering

Once your click and collect appointment is confirmed we’ll guide you through the process.
Prior to collection, your paperwork and documents will be emailed for a signature and returned by email prior to the collection date.
Where possible, we will send you a handover video. If for any reason we can’t do this, once you arrive we will provide you with an explanation of the vehicle features and essentials from outside the vehicle wearing appropriate safety PPE.
In order to prepare the vehicle for your safety, all touch points, exterior and interior inc the keys will be sanitised prior to your collection.
Your car will be parked on the forecourt with sanitised security seals, giving you complete reassurance.
We must ensure social distancing, therefore a maximum of 2 adults per visit please.

When you arrive

Please arrive at your agreed appointment time and park in one of the designated customer parking bays, please stay in your vehicle, we will be expecting you and one of our team will greet you.
Our Click and Collect process will be completed whilst we maintain a safe distance and we will be wearing appropriate safety PPE.
Remember, you must wear a face mask or covering and we’re sorry, but the latest Government restrictions prevent you from using any of our showroom facilities.
Once your handover appointment is confirmed we will send you an email confirming the time/date.
Prior to your handover appointment, where possible, all paperwork and documents will be emailed to you for a signature and returned by email prior to the collection date.
In order to social distance a maximum of 2 people ( adults ) per handover allowed.
Where possible, we will send you a handover video prior to collection. If this is not possible, we will provide you with an explanation of the vehicle features and essentials from outside the vehicle wearing appropriate safety PPE.
In order to prepare the vehicle for your safety, all touch points, exterior and interior inc the keys will be sanitised prior to handover.
Your car will be parked on the forecourt with sanitised security seals, giving you complete reassurance.

Please remember, if you are showing any symptoms of Coronavirus please contact our team to cancel your click and collect appointment.

Contact Us

Our Business has over 90 years’ experience of taking care of our valued customers, so we hope our trusted team of people will give you peace of mind when clicking and collecting with FJ Chalke & Vale Motors.