Buying Online with FJ Chalke & Vale Motors

Our website is open 24/7 where you can request a virtual appointment and personalised video, choose to reserve a new or used vehicle and organise your click & collect!

Used Car Search

Brand New Stock Search

Our website is open 24/7 for you to browse and reserve online

With hundreds of used cars and vans to choose from, all makes and models, you can search the reduced section and make a saving, take advantage of an ex demo, or search for a new car, truck or van and we will guarantee we have it in stock for you to collect.

Look for the green ‘Reserve Now’ button on the vehicle of your choice, simply click and follow the process in a few easy steps. If you would prefer to call our team and reserve, you can do this too.

We can send you personalised videos, organise virtual appointments via Facetime, WhatsApp or Zoom and we will talk you through the processes available throughout your search.

Signing and agreeing your documents will be completed remotely. All financial transactions will be conducted over the telephone or online.

We have a Specialist team available who can be contacted over the telephone or online. We will be in touch to confirm your reservation, or should you have any questions, queries or just need clarification we are here to help you.

How to reserve online or book a test drive

Step 1

Browse our Stock

With 100's of new and used cars in stock you can browse online or visit our forecourts.

Step 2

Part Exchange

We can provide you with an instant valuation for your part exchange.

Step 3

Reserve Online

Reserve your car online or via the telephone for only £99. Click the green 'Reserve Now' button.

Step 4

Book a Test Drive

You can either book a test drive or a personal video via our helpful team.

Step 5

Delivery or Collection

We can offer you Click and Collect or delivery to your door in the local area.

Following Government advice, we are doing everything we can to ensure the safety of our staff and customers. Whenever you are ready to visit, please follow social distancing rules and safety advice, and wear a face mask or face covering.

We are protecting our staff with regular rapid testing. Regular testing means a safer workplace but also helps to protect our customers too.

We have increased the frequency of hand washing, surface cleaning and disinfecting, high hygiene levels are maintained throughout the dealerships.

Staff will be wearing a mask or face covering at all times, around colleagues and customers.

The use of screens or barriers are used to enhance social distancing.

Hand Sanitiser is readily available throughout.

Staff are adopting a back-to-back or side-to-side working (rather than face-to-face) whenever possible.

FAQ
Test Drives
Click & Collect
Vehicle Handovers

Where can I read about your COVID-19 update?

We can confirm that we comply with the Government guidelines regarding managing the health and safety and wellbeing of our staff and customers. Please click here to read our latest update.

Are the sales showrooms and forecourts open?

Yes, in line with the Government’s Roadmap our Showrooms and Forecourts have now reopened.

Can I browse your cars on the forecourt?

Yes you can, please remember your face mask or face covering and and 2m social distancing.

Can I book an appointment?

Yes, you can. Talk to the team and they will be happy to arrange this for you, please remember your face mask or face covering and and 2m social distancing.

I would feel much happier with a personalised video, can you organise this?

Of course, the video can be arranged at a time to suit you. Alternatively you can request a virtual appointment via Facetime, WhatsApp or Zoom. We can discuss your needs, budget and even provide a walk around of the new and used cars.

Can I reserve a new or used car online?

We have a trusted team of people working to assist you with any enquiries you may have, we can offer live video, part exchange valuations, you can even apply for finance from the comfort of your own home. Simply view our new and used cars and reserve online for only £99.

Can you delivery my car?

Delivery can be arranged within a local radius. Please talk to your sales consultant at the time of purchase. Alternatively, our showrooms are open for you to collect your car.

Can I part exchange my vehicle?

We have a simple 2-step valution tool that will provide you with a free, instant valuation for your car.

How can I contact you?

You can call us, send an email, live chat, message via Facebook, via Google or via the enquiry page on our website. We have our trusted team waiting to help you. Contact numbers and email addresses can be found on this page also.

Can I book a Service/MOT?

Of course, Our Servicing/MOT/Workshops and Parts Dept will remain open and you can book an appointment via the Service Advisors or you can request an appointment online via the website.

	Test drives will be unaccompanied after all necessary checks have taken place.
	Once your appointment is confirmed we will send you an email confirming the time/date and the new COVID-19 measures which will be taking place. Please take time to read this.
	Prior to your test drive appointment a photograph of your driving licence and details of your National Insurance Number will be required.
	In order to social distance a maximum of 2 people ( adults ) per test drive allowed.
	In order to prepare the vehicle for your safety, all touch points inc the keys will be sanitised before and after the test drive.

Protect yourself and others - Please wear a face mask or face covering

	Once your click and collect appointment is confirmed we’ll guide you through the process.
	Prior to collection, your paperwork and documents will be emailed for a signature and returned by email prior to the collection date.
	Where possible, we will send you a handover video. If for any reason we can’t do this, once you arrive we will provide you with an explanation of the vehicle features and essentials from outside the vehicle wearing appropriate safety PPE.
	In order to prepare the vehicle for your safety, all touch points, exterior and interior inc the keys will be sanitised prior to your collection.
	Your car will be parked on the forecourt with sanitised security seals, giving you complete reassurance.
	We must ensure social distancing, therefore a maximum of 2 adults per visit please.

When you arrive

	Please arrive at your agreed appointment time and park in one of the designated customer parking bays, please stay in your vehicle, we will be expecting you and one of our team will greet you.
	Our Click and Collect process will be completed whilst we maintain a safe distance and we will be wearing appropriate safety PPE.
	Remember, you must wear a face mask or covering and we’re sorry, but the latest Government restrictions prevent you from using any of our showroom facilities.

	Once your handover appointment is confirmed we will send you an email confirming the time/date.
	Prior to your handover appointment, where possible, all paperwork and documents will be emailed to you for a signature and returned by email prior to the collection date.
	In order to social distance a maximum of 2 people ( adults ) per handover allowed.
	Where possible, we will send you a handover video prior to collection. If this is not possible, we will provide you with an explanation of the vehicle features and essentials from outside the vehicle wearing appropriate safety PPE.
	In order to prepare the vehicle for your safety, all touch points, exterior and interior inc the keys will be sanitised prior to handover.
	Your car will be parked on the forecourt with sanitised security seals, giving you complete reassurance.

Please remember, if you are showing any symptoms of Coronavirus please contact our team to cancel your click and collect appointment.

Our Business has over 90 years’ experience of taking care of our valued customers, we hope our safety guidelines and trusted team will give you peace of mind when buying online with FJ Chalke & Vale Motors.